Help Desk Support

This role is ideal for early-career candidates looking to build a foundation in IT support within a professional enterprise environment. The position is centered around phone-based troubleshooting and ticket resolution, supporting employees with technical issues and ensuring timely resolution through structured processes. Candidates will work primarily remotely, collaborating, with occasional onsite support for infrastructure-related needs. This is a high-visibility, high-impact support role with the opportunity for full-time conversion based on performance. Day to Day in the role (responsibilities): o Handle approximately 10 inbound support calls per day o Manage and close approximately 10 tickets daily o Provide consistent ticket updates in ServiceNow o Troubleshoot user issues related to systems, access, and connectivity o Perform Active Directory tasks (password resets, user support) o Assist with MFA setup and troubleshooting o Support remote users o Assist with software deployment (SCCM) and endpoint support o Troubleshoot VPN connectivity issues (FortiClient preferred) o Occasionally provide onsite support for: o WAP installations / upgrades o Network switch support o Server refreshes and major issues

o Bachelor's Degree in relevant major (IT, MIS, Computer Science, etc.) o 0-2 years of experience (internships or entry-level IT roles acceptable) o Basic knowledge of IT support / help desk functions o Strong communication skills (especially phone support) o Comfortable handling inbound calls and ticket volume o Ability to follow structured processes and document work clearly Plusses: o Familiarity with a ticketing system (ServiceNow preferred) o Experience with MFA setup / troubleshooting o Exposure to Intune / Conditional Access o Experience with SCCM (software deployment) o VPN troubleshooting experience (FortiClient) o Previous customer-facing experience (call center, retail, hospitality) o IT certifications (CompTIA A+, Network+, etc.)

o Campus IT help desk or internship experience The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement o IT support o help desk

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