IT Help Desk Support Analysts
Role details
Job location
Tech stack
Job description
we are hiring entry-level IT Help Desk Support Analysts to join their Corporate IT team. This is a great opportunity for entry level candidates or early-career professionals looking to build hands-on experience in IT support within a large enterprise environment.
You ll be the first point of contact for internal employees, helping resolve technical issues and ensuring a smooth day-to-day IT experience.
What You ll Do
- Handle ~10 inbound support calls daily
- Manage and resolve ~10 IT support tickets per day
- Document and track issues in a ticketing system (ServiceNow)
- Troubleshoot user issues (access, systems, connectivity)
- Perform basic Active Directory tasks (password resets, user support)
- Assist with MFA setup and troubleshooting
- Support remote users via Teams
- Assist with software deployments (SCCM) and endpoint issues
- Troubleshoot VPN connectivity (FortiClient preferred)
Occasional Onsite Work May Include:
- Wi-Fi access point (WAP) upgrades/installations
- Network switch support
- Server refreshes or escalations
Requirements
- Bachelor s degree in IT, MIS, Computer Science, or related field
- 0 2 years of experience (internships welcome!)
- Basic understanding of IT support/help desk environments
- Strong communication skills (especially phone-based support)
- Comfortable working in a fast-paced, ticket-driven environment
- Detail-oriented with good documentation habits
Nice to Have (Not Required)
- Experience with ServiceNow or any ticketing system
- Exposure to MFA, Intune, or Conditional Access
- Familiarity with SCCM or software deployment tools
- VPN troubleshooting experience
- Customer-facing experience (retail, call center, hospitality)
- IT certifications (CompTIA A+, Network+, etc.)
Benefits & conditions
- Hands-on experience with enterprise tools and systems
- Opportunity for full-time conversion based on performance
- Fast interview process and quick start
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.
