Remote Entry Level IT Support Desk

This role is ideal for early-career candidates looking to build a foundation in IT support within a professional enterprise environment.

The position is centered around phone-based troubleshooting and ticket resolution, supporting employees with technical issues and ensuring timely resolution through structured processes. Candidates will work primarily remotely, collaborating, with occasional onsite support for infrastructure-related needs.

This is a high-visibility, high-impact support role with the opportunity for full-time conversion based on performance.

Day to Day in the role (responsibilities):

• Handle approximately 10 inbound support calls per day

• Manage and close approximately 10 tickets daily

• Provide consistent ticket updates in ServiceNow

• Troubleshoot user issues related to systems, access, and connectivity

• Perform Active Directory tasks (password resets, user support)

• Assist with MFA setup and troubleshooting

• Support remote users

• Assist with software deployment (SCCM) and endpoint support

• Troubleshoot VPN connectivity issues (FortiClient preferred)

• Occasionally provide onsite support for:

• WAP installations / upgrades

• Network switch support

• Server refreshes and major issues

• Bachelor s Degree in relevant major (IT, MIS, Computer Science, etc.)

• 0 2 years of experience (internships or entry-level IT roles acceptable)

• Basic knowledge of IT support / help desk functions

• Strong communication skills (especially phone support)

• Comfortable handling inbound calls and ticket volume

• Ability to follow structured processes and document work clearly

Plusses:

• Familiarity with a ticketing system (ServiceNow preferred)

• Experience with MFA setup / troubleshooting

• Exposure to Intune / Conditional Access

• Experience with SCCM (software deployment)

• VPN troubleshooting experience (FortiClient)

• Previous customer-facing experience (call center, retail, hospitality)

• IT certifications (CompTIA A+, Network+, etc.)

• Campus IT help desk or internship experience

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.