Desktop Support Technician
Role details
Job location
Tech stack
Job description
- Provide support for Windows 10 and Windows 11 operating systems, including:
- OS installations and upgrades
- Troubleshooting OS-related issues in a networked environment
- Adding and removing users from the network and systems
- Perform hardware support and deployments, including:
- PC and laptop deployments
- Hardware and peripheral installations
- Equipment setup and field-based technical work
- Serve as a frontline IT representative, delivering professional, customer-focused support to all internal users
- Work independently to resolve issues while maintaining clear communication with users and IT leadership
- Document issues, resolutions, and procedures accurately and consistently
Requirements
The Desktop Support Technician provides hands-on technical support for end users in a Windows 10/11 enterprise environment. This role is responsible for workstation and hardware support, operating system installations, user access management, and field-based technical assistance. The ideal candidate is customer-focused, self-motivated, and able to work independently while delivering high-quality IT support across the organization., * 5+ qualification points required, based on a combination of education and experience
- A Bachelor's degree counts toward qualification points
- Candidates with a Bachelor's degree must have at least 2 years of relevant experience
- Relevant professional experience may be used to meet the total point requirement, * 3+ years of experience supporting Windows 10/11 in a corporate, networked environment
- 3+ years of hands-on hardware support experience, including PC deployments and field technician work
- Experience managing user access and basic network connectivity tasks
- Strong customer service orientation, with the ability to interact professionally with diverse user groups
- Excellent verbal and written communication skills
- Proven ability to work independently and self-manage workload
Benefits & conditions
This is a Contract to Hire position based out of Canandaigua, NY. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
