IT Support Technician, Mobil Device Technician
Tata Consultancy Services Limited
Boston, United States of America
4 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Boston, United States of America
Tech stack
Microsoft Windows
IMac
Apple Mac Systems
Software Applications
Desktop Computing
Microsoft Office
Software Maintenance
Break Fix
Peripherals
Computer Equipment
Laptops
ServiceNow
Job description
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details as per process
- Communicate with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Complies with Health Safety Environment (HSE) and IT policies
- Liaise with clients, IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
- Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
- Asset disposal services
- Hardware vendor coordination for Break fix
- Imaging & provisioning of devices. Setup and build workstations
- Update AMDB including hardware and software
- PC and other devices - logistics management
Requirements
- Strong knowledge of desktop/laptop hardware
- Very strong hands-on experience (H/W and S/W)
- Good knowledge of Win 10, Win 7 & MS Office
- Knowledge of Mac OS
- Application / software installation and trouble shooting
- Knowledge / exposure on ticketing tools (Service Now)
- Strong Troubleshooting Skills
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
- Working knowledge of supporting computer peripherals, like printers, scanners etc.
- Strong hands-on experience (H/W and S/W)
- Hardware, operating system & software knowledge
