Information Technology Specialist

This position is responsible for supporting our growing IT team and supporting critical technology initiatives while ensuring reliable day-to-day operations. This role will provide essential backup coverage, contribute to IT projects, and help scale the IT infrastructure to support anticipated business growth., System Administration & Support

• Provide onsite IT support and troubleshooting for end users

• Maintain and monitor IT infrastructure, servers, and network systems

• Perform system installations, configurations, and updates

• Ensure backup coverage during staff absences

• Support new employee onboarding and IT setup Project Implementation and Support

• Assist with different projects IT is involved in.

• Contribute to ITSM system administration

• Participate in disaster recovery planning and testing

• Help develop and maintain company intranet

• Support development of internal tools

• Participate in and work with other departments on Process improvement projects Documentation & Compliance

• Create and update Work Instructions (WIs) and Standard Operating Procedures (SOPs)

• Ensure IT systems meet cybersecurity and data compliance requirements

• Maintain accurate system documentation and user guides

• Support audit activities and compliance reporting

• Train users on new systems and applications

• Create user documentation and training materials

• Experience with document management systems
• ITIL certification or similar ITSM credentials
• Experience in regulated industries (pharmaceutical, healthcare, research) and Familiarity with 21 CFR Part 11 and EU GMP Annex 11 regulations
• PowerShell or other scripting languages
• Web development skills (HTML, ...