Rudi Bauer & Andreas Mayer

Building Employee Experience Through Everyday Interactions

What if you designed processes for the 99.8% of employees you trust? ING did and cut HR approvals by 75%.

Building Employee Experience Through Everyday Interactions
#1about 5 minutes

Defining employee experience beyond just happiness

Employee experience encompasses every interaction and is strategically linked to productivity and business value, not just making employees happy.

#2about 7 minutes

Shifting from a control to a trust-based mindset

By redesigning HR processes for the trustworthy majority instead of the few who might misuse them, companies can significantly reduce bureaucracy.

#3about 6 minutes

Automating transactions to focus on moments that matter

Using tools like chatbots for routine queries frees up HR to provide essential human support during critical life events for employees.

#4about 5 minutes

How generative AI will reshape future HR roles

While data privacy is a key concern, generative AI is expected to replace many current HR tasks while creating new roles in AI governance and ethics.

#5about 7 minutes

Balancing standardization with meaningful personalization

Organizations must find a middle ground between standardized processes for comparability and personalized experiences, avoiding the trap of "Disneyfication."

#6about 3 minutes

Key takeaways on building a better workplace

A rapid-fire summary emphasizes high-touch HR, easy policies, and a core wish to eliminate bureaucracy by trusting employees to do their work.

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Matching moments

A key strategic question for HR leaders
42:21 MIN

A key strategic question for HR leaders

Scaling Talent from Within: How Upskilling Fuels Growth

Elevating HR to a strategic people-focused function
43:11 MIN

Elevating HR to a strategic people-focused function

Why Developers Don't Care About Your Employer Brand and How to Fix it

Why AI adoption requires deep HR and tech collaboration
15:33 MIN

Why AI adoption requires deep HR and tech collaboration

HR & Tech: Why can't we be friends?

Understanding the hype versus reality of AI in HR
00:05 MIN

Understanding the hype versus reality of AI in HR

HR Tech and AI Trends and Where You Can Start

Defining the superhuman capabilities of modern HR
05:09 MIN

Defining the superhuman capabilities of modern HR

From Uncertainty to Empowerment: Personalizing the Human Experience with AI

Exploring current trends in employer branding
30:33 MIN

Exploring current trends in employer branding

Employee Advocacy: The Secret Weapon of Employer Branding

Bridging the gap between HR and developers
00:05 MIN

Bridging the gap between HR and developers

HR Leaders Summit Opening

Moving from chasing buzzwords to solving real problems
26:57 MIN

Moving from chasing buzzwords to solving real problems

From Learning to Leading: Why HR Needs a ChatGPT License

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