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World Congress 2026 Europe - Virtual Stage • Jul 2, 2026 • Session details

Conversational AI meets MS data agents to improve customer experience

Alexandra Mihai , Marina Stefan , Tomasz Kacala

Stop losing subscribers to ignored emails. Learn how combining Microsoft data agents with conversational AI transforms passive analytics into proactive, intelligent voice calls that reduce churn.

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Matching moments

1:10 min

Introduction to Microsoft Fabric and data agents

Dr. Alexander Wachtel Dr. Alexander Wachtel +1 · World Congress 2025

2:54 min

Modernizing customer support with AI and multi-channel handoffs

Justin Kitagawa · Coffee With Developers

1:44 min

Summarizing developer experience and artificial intelligence companions

Robert Hoffmann Robert Hoffmann +1 · LIVE

2:21 min

Applying context engineering across the full software lifecycle

Neel Sundaresan Neel Sundaresan +1 · World Congress 2026 Europe

2:49 min

Modernizing edge experiences for agentic AI architectures

Ainhoa Arruabarrena Ortiz Ainhoa Arruabarrena Ortiz +2 · World Congress 2026 Europe

1:32 min

Building autonomous functions with conversational agent frameworks

Modood Alvi · World Congress 2025

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