Front Counter / Service Writer Assistant

Tulsa Auto Fix is growing, and we are looking for a dependable, detail-oriented Front Counter / Service Writer Assistant to help support our service advisor, customers, technicians, and daily shop operations.

This is not a technician position, and it is not a high-pressure sales position. This role is ideal for someone who is organized, steady, friendly, and good at keeping details from falling through the cracks.

Our shop is busy, and automotive repair involves a lot of moving pieces: customer communication, repair orders, parts invoices, receipts, follow-up notes, appointments, warranty notes, technician updates, and bookkeeping documentation. We are looking for someone who can help keep those details organized so our front office runs smoothly.

What You’ll Do

Responsibilities may include:

• Answering phones and greeting customers professionally
• Helping schedule appointments and follow-up visits
• Assisting the service advisor with customer updates
• Keeping repair orders organized and accurate in Tekmetric
• Helping make sure parts invoices, receipts, and documents are attached to the correct repair orders
• Coordinating paperwork and receipts for bookkeeping
• Following up on small open items such as ordered parts, customer callbacks, and rescheduled work
• Helping track parts returns, cores, warranty parts, and vendor paperwork
• Confirming that customer authorizations, notes, photos, and repair order details are complete
• Helping prevent small details from becoming larger customer service or accounting issues
• Supporting the service advisor without taking over the advisor’s primary sales role

Do you have experience in Computer literacy?, The right person for this role is:

• Detail-oriented
• Organized
• Dependable
• Comfortable using computers
• Able to learn software and follow processes
• Friendly with customers
• Calm under pressure
• Good at written notes and follow-through
• Willing to ask questions when something does not look right
• Able to work around a busy shop environment
• Not easily overwhelmed by phones, customers, paperwork, and moving parts
• Past experience with Tekmetric would be a huge plus

Automotive experience is helpful, but it is not required. The right personality, culture fit and work habits matter more than already knowing every automotive term.

This Role May Be a Good Fit If You:

• Like organizing information
• Enjoy helping customers
• Notice missing details
• Prefer clear systems and checklists
• Are good at finishing tasks completely
• Can politely follow up with people
• Understand that paperwork, notes, and documentation matter
• Want to be part of a growing local business, Please apply with your resume and a short note about why this type of role interests you. Automotive experience is welcome, but organization, dependability, and attention to detail are the most important qualities we are looking for.

Pulled from the full job description

• Vision insurance
• Dental insurance
• Life insurance, This Role Is Probably Not a Good Fit If You:
• Dislike paperwork
• Struggle with follow-through
• Avoid phone calls
• Do not like using computers
• Prefer to “wing it” instead of following a process
• Get frustrated by details
• Are looking for a technician/mechanic position

About Tulsa Auto Fix

Tulsa Auto Fix is a growing independent auto repair shop focused on professional repairs, strong customer communication, and a better repair experience. We believe customers deserve clear communication, accurate information, and a shop that respects their time.

We are a team-oriented shop, and we are looking for someone who can help make the entire operation stronger by protecting the details.

Schedule

Full-time or part-time may be considered for the right person.

Typical schedule will be Monday through Friday during normal business hours.

Pay

Pay will be based on experience, reliability, and fit for the role., * Dental insurance

• Life insurance
• Vision insurance