Cloud-Enabled IT Support Specialist

To be considered for this position, candidates must possess strong experience in the following areas:

1. Cloud & Automation * AWS & Terraform: Minimum 2 years of hands-on experience using AWS CLI and Terraform for automation and environment provisioning. * Cloud Infrastructure: Ability to maintain, design, and optimize scalable, cost-efficient internal cloud applications.

2. Systems & Networking * Active Directory: 2+ years managing Active Directory, including DNS, DHCP, and Local/Group Policies. * Network Troubleshooting: 3+ years resolving TCP/IP and basic network connectivity issues. * Hardware & OS: 2+ years installing, maintaining, and troubleshooting desktop hardware, Windows 10/11, Chrome boxes, and peripherals (scanners, network printers).

3. Operations & Support * ServiceNow: 2+ years managing, triaging, and escalating tickets within ServiceNow. * Peripherals & Specialized Equipment: Ability to learn and support specialized operational equipment (lobby management software, A/V systems, video conferencing, camera equipment)., * Mandate: Professional certification is REQUIRED (e.g., CompTIA A+, Network+, Cloud+, or equivalent). You must be able to provide a copy of your certification upon submission. * Education & Experience: * Bachelor’s degree in IT/Computer Science + 3 years of related IT support experience OR + Associate/Vocational degree + 5 years of related IT support experience.

Competencies for Success

• Excellent communication and customer service skills to support end-users effectively.
• Strong incident triage, problem-solving skills, and a desire to continuously learn emerging IT technologies.
• Proven ability to minimize system downtime and data leakage.