Incident Analyst - Network Performance Monitoring

AgreeYa Solutions, Inc.

Westerville, OH, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$75,000.0 - $85,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Active Directory Artificial Intelligence Application Performance Management JIRA Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Information Technology Operations Python (Programming Language) NetFlow Networking Basics Network Monitoring

+7 more

Windows PowerShell Server Administration Simple Network Management Protocols TCP/IP Performance Monitor Server Operating Systems & Platforms Servicenow

Job description

What You’ll Do

Monitor & Optimize: Oversee network, infrastructure, and application performance using APM and synthetic transaction monitoring.
Configure & Tune: Build and refine alerts, polls, and dashboards; optimize ServiceNow Event Management and ITOM, including AI Ops for event correlation and anomaly detection.
Collaborate: Partner with network, platform, and application teams for device onboarding, incident triage, and tool integration.
Troubleshoot: Resolve issues across monitoring solutions.
Document & Improve: Maintain operational documentation and drive continuous improvement in observability practices.

Requirements

Do you have experience in Technical troubleshooting support?, * Core Monitoring Competencies: Hands-on experience with enterprise observability platforms (e.g., ServiceNow Event Management/ITOM, APM tools, synthetic monitoring solutions).

Alerting & Dashboarding: Ability to configure alerts, polls, and dashboards for proactive monitoring.
Infrastructure Awareness: General understanding of network fundamentals (TCP/IP, DNS, DHCP), endpoint systems, and server environments.
Network Monitoring Protocols: Strong understanding of SNMP, NetFlow, and related protocols for network visibility.
Automation & Scripting: Familiarity with Python, PowerShell, or Shell for monitoring and configuration tasks.
Operational Tools: Experience with ticketing systems (ServiceNow, Remedy, Jira) and basic Active Directory/server administration.
Collaboration Skills: Strong communication and ability to work across multiple technical teams.

Preferred Extras

Exposure to financial domain monitoring and AI Ops tuning.
Background in NOC/IT Operations and ITIL processes.

Benefits & conditions

Pulled from the full job description

Health insurance
Vision insurance
Dental insurance

About the company

AgreeYa is a global Systems Integrator and is seeking an experienced Incident Analyst - Network Performance Monitoring to join our growing team. Be the backbone of operational visibility for mission-critical financial applications. As an Observability Analyst, you’ll leverage advanced monitoring platforms and AI-driven insights to ensure performance, reliability, and proactive issue resolution across complex IT ecosystems., AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.