IT Technician

• Investigates, analyzes, and resolves hardware and associated software and communications problems on hospital computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.
• Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
• Evaluates existing computer systems hardware and performs system upgrades; based on customer needs, customizes, and tests computer systems, and resolves configuration conflicts and errors.
• Installs, integrates, and configures new computer systems and hardware for users.
• Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations. .
• Reviews, prioritizes, and processes problem reports; documents the progress of projects.
• Trains end users and employees, as appropriate.
• Performs miscellaneous job-related duties as assigned.

• Must be able to communicate with the “end” user to assist in training and problem solving as well as be able to communicate on a technical level with software and hardware vendors.
• Be able to maintain a pleasant attitude and have an excellent rapport with the users.
• Ability to work independently, with little or no supervision.

Education/Certifications

• High school diploma with 3 to 5 years’ experience directly related to the duties and responsibilities specified.
• Must have training in various Microsoft operating systems and personal computing products.

Experience

• 3-5 years experience in computer system comparable to current installed system.

• Full Time - 1st Shift - Monday-Friday
• Rotating after hours and weekend on call.