IT Technician - IT Asset Management (ITAM)

We are seeking a skilled and motivated IT Technician to join our IT Asset Management team in New York City. This is a great opportunity for someone who is passionate about technology and enjoys helping others while updating/maintaining IT asset inventory status in ServiceNow., * Manage Hardware Inventory for Client Locations

• Manage IT Asset Management Technician requests for Client as required
• Fulfills requests for IT hardware, software and telecom wireless devices within parameters of team SLAs (Service Level Agreements).
• Procures requested items and makes available/ships to requestors
• Manage hardware onboarding/offboarding queues
• Device reimaging, secure data wipe, and Intune device provisioning.
• Shipping and receiving of IT Assets to and from various customer locations
• Experience with creating/updating asset records on ServiceNow
• Responsible for administrative duties within the IT procurement and inventory management function, including escalation to client POCs on product procurement status and delivery timelines.
• Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware and software.
• Minimizes organizational cost through product standardization and tracking.
• Track quality throughout the product lifetime.
• Maintain accurate inventory of hardware and software products.
• Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
• Ability to analyze data and build tables, pivots, charts and graphs as required within Microsoft Excel.
• Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
• Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
• Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public.
• Able to follow instruction and cooperate with other employees and customers.
• Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
• Maintains work areas in a clean and orderly manner.

• Ability to interact with internal and external clients to receive information and data.
• Knowledge and/or experience in department practices and procedures.
• Ability to solve a range of basic problems
• Strong verbal and written communication skills desired
• Ability to effectively manage multiple priorities
• Positive attitude and an emphasis on customer service is a requirement
• Knowledge of the IT industry, computer HW/SW and Operating Systems a plus

Qualifications:

At least 3 years of applicable experience.

ServiceNow experience required.

Strong knowledge of MS Outlook, Word and Excel is a must.

Bachelor’s degree preferred.

If you are a dedicated IT professional looking for an exciting opportunity to contribute to our organization’s success, please apply now.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Vision insurance