IT Support Specialist | Japanese Omakase Restaurant

AITWORKS, INC.

Cerritos, CA, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$70,000.0 - $75,000.0

Working hours

Regular working hours

Languages

English, Japanese

Job source

www.indeed.com

Tech stack

Microsoft Windows Identity and Access Management Networking Basics Network Connections PCI Data Security Standards Software Engineering Wi-Fi Technology Tablet Computers Software Troubleshooting Microsoft InTune Information Technology User Administration

Job description

Serve as first-line technical support for internal hardware and software issues
Triage, prioritize, and resolve support tickets within established SLA
Communicate ticket status and resolution timelines proactively
Support technology projects related to new restaurant openings and system deployments
Assist with technology setup for new hires, including device configuration, software installation, and account provisioning
Configure and provision laptops, smartphones, tablets, and other company devices
Maintain device inventory, software licenses, and access credentials
Support Microsoft Intune policy updates and MDM enforcement
Manage device lifecycle, including setup, deployment, maintenance, and secure decommissioning
Maintain internal IT documentation and standard operating procedures
Support network connectivity troubleshooting, including Wi-Fi, cabling, and hardware issues
Assist with infrastructure maintenance, system updates, and scheduled maintenance
Support POS system troubleshooting at restaurant locations
Escalate unresolved technical issues to the IT System Administrator with full documentation
Travel to restaurant locations as needed to provide on-site technical support
Assist with user account provisioning, permission updates, and access removal
Support CCPA and PCI DSS compliance practices
Flag security concerns, unusual system behavior, or suspected policy violations immediately
Perform additional IT support duties as assigned

Requirements

IT help desk and technical support
Hardware and software troubleshooting
Ticket triage, prioritization, and SLA management
Windows 11 and Microsoft 365
Network fundamentals, including Wi-Fi, cabling, and hardware support
Device provisioning, MDM, and lifecycle management
Microsoft Intune preferred
POS system troubleshooting
User account and access management
IT documentation and standard operating procedures
CCPA and PCI DSS compliance support
Strong communication skills with non-technical users
Problem-solving and root-cause analysis
Ability to manage multiple open tickets in a fast-paced, multi-location environment
Hospitality, restaurant, or multi-unit retail technology experience preferred

* 1-3 years of experience in IT support or a related technical role * Working knowledge of Windows 11, Microsoft 365, and network fundamentals * Experience with device management, provisioning, MDM, and lifecycle management * Strong troubleshooting skills * Ability to communicate technical issues clearly to non-technical users * Ability to manage multiple open tickets in a fast-paced environment * Ability to travel to restaurant locations as required * Valid driver's license required * Must be authorized to work in the United States * Ability to lift up to 50 lbs with assistance * Ability to work in confined spaces during equipment setup * CompTIA A+ or equivalent IT certification preferred * Microsoft 365 certification, such as MS-900 or MD-102, preferred * Experience in hospitality, restaurant, or multi-unit retail technology environment preferred * Bilingual Japanese and English preferred * Familiarity with POS systems, such as Toast or equivalent, preferred, * IT support or a related technical role: 1 year (Required) Language: * English business level (Required) * Japanese (Required)

Benefits & conditions

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Paid holidays Full-time Cerritos, CA 90703

Full job description

HRAIT (https://hr.aitworks.com/), a recruiting agency is looking for an IT Support Specialist to join a Japanese omakase restaurant group in Cerritos, CA ,

**Working hours:Standard business hours *On-call availability required as needed.

**Salary:$70,000 - $75,000(DOE)

**Benefit: Medical, dental, and vision coverage PTO and paid holidays per company policy Certification support, including CompTIA A+ and Microsoft 365 401(k) plan per company eligibility terms 90-day review and annual performance evaluation, * 401(k)