Desktop Support Specialist

Insight Global

Phoenix, AZ, United States

3 months ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$54,080.0 - $64,480.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Remote Desktop Services Software Vulnerability Management Software Troubleshooting Servicenow

Job description

Looking for a Desktop Support Analyst with strong experience in vulnerability management, patching, and ServiceNow reporting.

What You’ll Do:

Track, prioritize, and remediate vulnerabilities across Windows endpoints
Perform OS patches, software updates, and unauthorized software removal
Build dashboards and reports to monitor remediation progress
Manage tickets and reporting within ServiceNow
Provide remote desktop support and endpoint troubleshooting
Drive vulnerability resolution efforts for critical assets

Requirements

3-5+ years of desktop support or endpoint management experience
Strong ServiceNow experience (ticketing and reporting)
Experience with Windows patching and vulnerability remediation
Dashboard/report creation experience
Strong troubleshooting and problem-solving skills

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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Videos

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