ServiceNow Systems Administrator

GDIT is looking for a ServiceNow Software Platform Engineer to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL., * Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.

• Develop and maintain service catalog items to include states, flows, and UI policies.
• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Support the configuration of workflows, business rules, UI policies, and client scripts.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Participate in Scrum process, testing, debugging, and documentation of ServiceNow modules.
• Experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.

Additional Responsibilities:

• Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services
• Configure application related fields, forms, views, email notifications, acceptance roles and access control
• Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
• Support end users to resolve support issues within ServiceNow

• Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and at least 2-5 years of experience
• Possesses 1-3 years’ experience implementing ServiceNow and experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.
• ServiceNow Certified System Administrator certification is preferred and considered an asset for this role
• Applicable DoD 8140 or DoD 8570 Certification (CompTIA Security + CE or CSA ServiceNow Systems Administrator cert.)

Desired:

• ITIL v4 Foundation Certification
• Skilled in utilizing best practice ITIL engineering methods
• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
• Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.
• Java script, html, or CSS experience, 3 + years of related experience
• may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA Travel Required

Less than 10% Citizenship

(part of General Dynamics) 3.73.7 out of 5 stars Tampa, FL Hybrid work $112,840 - $142,600 a year, Pulled from the full job description

• 401(k) matching
• Paid time off
• Internal mobility program, * Required clearance: Current/active Secret clearance required with possible TS eligibility
• U.S. citizenship required due to the DOW Secret clearance requirement.
• This position requires working onsite at the client location 5 days a week initially. A hybrid work schedule of 3 days onsite and 2 days remote may be available after the initial period, based on project needs and client requirements.

GDIT is your place At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Own your opportunity Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation., The likely salary range for this position is $112,840 - $142,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Own your opportunity to support our nation’s defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure., We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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