IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this vital role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your expertise will ensure seamless operations across hardware, software, and network systems. If you thrive in a fast-paced environment and enjoy helping others solve complex technical challenges, this opportunity is perfect for you! Join us to make a real impact by delivering exceptional IT support that keeps our organization running smoothly and efficiently., * Provide technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues promptly and professionally

• Manage customer support tickets using tools like ServiceNow, Jira, or BMC Remedy to ensure timely resolution and clear communication
• Support desktop environments including Windows, macOS, Linux operating systems, and mobile devices to optimize user productivity
• Troubleshoot computer hardware components such as motherboards, hard drives, peripherals, and printers to resolve equipment malfunctions
• Configure and maintain network infrastructure including LAN, WAN, VPNs, firewalls, DNS settings, TCP/IP protocols, and Meraki devices for secure connectivity
• Assist with Active Directory management tasks such as user account creation, permissions adjustments, GPO (Group Policy Object) configurations, and Active Directory troubleshooting
• Support IT infrastructure components like Windows Server environments and Microsoft Office applications to ensure smooth daily operations
• Conduct equipment setup, installation, upgrades, and routine maintenance to uphold optimal system performance
• Collaborate with network administration teams to diagnose network issues related to TCP/IP protocols or firewall configurations
• Document technical procedures clearly and maintain accurate records of support activities for future reference

• Proven experience in technical support roles with a strong background in help desk operations and customer service excellence
• Hands-on experience with computer networking concepts including LAN/WAN setup, DNS management, TCP/IP troubleshooting, VPN configuration, and firewall management
• Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux environments
• Knowledge of IT support tools like SCCM (System Center Configuration Manager), GPO management tools, ServiceNow or Jira ticketing systems, and BMC Remedy is highly desirable
• Demonstrated ability to troubleshoot hardware issues involving computer hardware components and peripherals effectively
• Strong analysis skills to identify root causes of technical problems quickly and implement effective solutions
• Excellent communication skills to convey technical information clearly to non-technical users while maintaining professionalism under pressure

Join us in delivering outstanding IT support that empowers our organization! We value energetic problem-solvers who are eager to learn and grow within a collaborative environment. This paid position offers an exciting opportunity to develop your skills across diverse technologies while making a meaningful difference every day.

3.33.3 out of 5 stars Remote $28.40 - $34.20 an hour - Part-time