IT Support Technician

• Support firm-wide IT projects, including the design and implementation of new IT systems
• Troubleshoot and conduct maintenance of Microsoft and Apple-based devices, network, and software issues
• Provide user support including Microsoft Office and industry specific software such as AutoCAD, Revit, and Bluebeam
• Ensure users systems operate efficiently including workstations, email, anti-virus, printing, security upgrades, and software licensing
• Monitor and administer co-managed IT ticketing system and update internal IT knowledge base
• Ensure that all data, network access, and systems are secure and protected
• Evaluate user needs and system functionality, provide user training, support, advice, and feedback as needed
• Coordinate with a third-party managed services contractor for daily monitoring, network maintenance, and support assistance
• Configure and set up new hardware and software while simultaneously coordinating workstation moves
• Manage software and operating system upgrades and make proposals as needed
• Stay up to date with the latest technologies
• Make recommendations for improving the firm’s IT systems

Do you have experience in Productivity software?, Do you have a Associate’s degree?, * 3+ years’ experience in IT support in a professional service firm or similar

• Associate’s Degree in Information Technology or greater
• Up-to-date knowledge of operating systems including Microsoft Windows, Microsoft Server, and hypervisor environments
• Outstanding communication/collaboration and time management skills
• Proficient in basic enterprise software (Microsoft Office Suite)
• Previous experience within the AEC industry advantageous
• IT certifications advantageous

Physical Requirements and Work Environment

• Prolonged periods of sitting and working on a computer
• Manual dexterity for sketching, computer, and phone usage
• Walking, standing, and traversing various terrain frequently
• Lifting, pushing, pulling up to 25 pounds at times

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance, * Competitive, experience-based compensation packages
• Comprehensive medical, dental, and vision coverage to support your well-being
• Company-paid life and disability insurance - because your peace of mind matters
• A generous 401(k) plan to invest in your future
• Robust paid time off, including parental leave and personal wellness days
• Annual professional development stipends to support licensure, conferences, and more
• Continuing education through lunch & learns, guided tours, conferences, and study groups
• Flexible work schedules that empower work-life harmony
• A calendar full of company-sponsored celebrations - from semi-annual parties to monthly town halls, happy hours, and community outreach events

LGA Partners, a leading architecture firm headquartered in Pittsburgh, is currently seeking an experienced IT Support Technician. This role will be responsible for providing day-to-day support for the Firm’s IT systems across multiple office and for remote staff. This role will sit at LGA’s corporate office in Pittsburgh., We take immense pride in being the only architecture firm in the region to earn the Pittsburgh Business Times Best Places to Work award for seven consecutive years and to be recognized as an AIA Pennsylvania EPiC Firm for our commitment to emerging professionals. At LGA, our work spans the nation and beyond, but our strength starts within. We’re a studio-driven firm fueled by innovation, collaboration, and a shared commitment to delivering thoughtful, award-winning design. What sets us apart is our people-first culture - built on curiosity, mutual respect, and a genuine investment in every team member’s growth. We embrace the diverse perspectives that shape our studios and strengthen our practice, knowing that great design comes from dynamic and collaborative teams.