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IVR Telephony SME

Tata Consultancy Services Limited
Charlotte, NC, United States
about 2 months ago
Apply on www.indeed.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$95,000.0 - $115,000.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Interactive Voice Response Software Debugging Wireshark Natural Language Understanding

Job description

We’re looking for a Cyara Test Lead with strong voice/telephony expertise to drive automated testing for IVR, SIP-based call flows, and overall call quality.

Requirements

  • Strong knowledge of SIP, RTP, DTMF, PSTN, TDM, VoIP, codecs

  • Hands-on Cyara experience

  • Experience with PBX, SBCs, carriers, call servers, IVRs

  • Proficiency with SIP debugging tools (SIPp, Wireshark, SBC logs)

  • Understanding of MOS scoring and voice quality metrics

  • ASR/NLU testing experience, Qualifications : BACHELOR OF COMPUTER SCIENCE

Benefits & conditions

Pulled from the full job description

  • Pet insurance
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Commuter assistance, Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $95,000-$115,000 a year

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com
Prepare application

Good distractions

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