IT Support Technician

I am looking for an experienced IT Support Technician based in Cambridge who is a great all-rounder. The IT Support Technician will have extensive experience with Microsoft/Office 365, networking and IT Security/cloud technologies to deliver day-to-day IT support to employees across both office-based and remote environments. The role is office-based.

The client is offering a great opportunity to not only work with the latest technologies and to enhance your technical skills but to be a part of the rewarding nature of the day-to-day operations., * Deliver day-to-day IT support to employees across both office-based and remote environments.

• Administer and maintain Microsoft technologies including Active Directory, Azure AD, Microsoft 365, SharePoint Online, and Exchange Online.
• Diagnose and resolve technical issues, perform system backups, and support disaster recovery processes.
• Configure, deploy, and maintain hardware devices and virtual desktop environments.
• Work closely with third-party vendors and service providers to resolve issues and manage services.
• Monitor network performance, proactively identifying and addressing hardware or connectivity issues.
• Create, update, and maintain accurate IT documentation, procedures, and asset records.
• Recommend and implement technology improvements to enhance productivity, efficiency, and the overall user experience.

• At least 2 years experience in an IT Support position.
• Excellent Windows Server (2016 upwards), Office 365, Microsoft Exchange, Group Policy, SharePoint and Active Directory experience
• Good experience with cloud technologies (AWS/Azure/GCP)
• Proficient Networking experience (Routers, Switches and Firewalls) - Desirably with Palo Alto or Cisco
• Backup Software experience - Veeam
• Good understanding of Veeam Backup Software, IT security frameworks (Cyber Essentials and ISO27001) and GDPR/Information Security., * GCP
• Routers
• Switches
• Windows
• Cloud
• Firewall
• Azure
• AWS
• Office365
• IT SUpport Technician

• 25 days holiday (3 including Christmas shutdown period) + public bank holiday’s
• Working hours of 8AM-3:30PM / 8:30AM-4PM
• Development and progression opportunities
• Competitive pension scheme (5% EE, 3% ER)
• Private healthcare plan
• Free parking
• Cycle to work scheme