IT-Support 1st & 2nd Level

For our amazing and international Chat-Team, we are looking for a new team member with affinity for IT.

Your tasks

• Providing Chat-support
• Answering incoming calls to our Emergency line support
• Providing real-time assistance and reducing waiting times
• Troubleshooting of software issues and installing software such as updates and new software acquired by the company
• Creating tickets for hardware requests
• Fixing basic errors on accounts, unlock accounts, and performing password resets
• Routing tickets to other support teams
• Making a detailed record and follow-up of the cases; also working along with other teams to provide solutions to issues in a timely manner

• You are passionate about Tech
• initial experience in support or customer service
• You think in a structured and innovative way, enjoy working in a team and have excellent communication and teamwork skills
• Reliability and an independent way of working characterize you
• You have a service mentality
• Fluent English, German is welcome

• 30 vacation days
• Holiday pay
• Public transportation ticket
• Teamevents
• Trainings
• Laptop and cell-phone
• Food & beverage
• Jobbike by JobRad
• much more

akut… HR Consulting simplifies your search for new career prospects and promotion opportunities. We are your specialist in the placement of specialists and managers in the office, finance, IT & engineering sectors. For this position you will be working for us internally.