Technical Support Engineer - Networking Focus

A growing managed service provider in the Harrogate/Knaresborough area is looking for a Technical Support Engineer with solid hands-on networking experience. You’ll be the person who can confidently take on DHCP, DNS, routing, switching, VPN and firewall issues from day one. Server work and Microsoft 365/Entra/Intune can be taught internally - networking is the key skill they need immediately.

Why They’re Hiring

The support desk handles a steady flow of tickets, with 2nd line typically resolving around 10-20 per day. Two engineers currently take on most of the networking-heavy work, and the business is adding another engineer to strengthen coverage and ensure clients get fast, confident support on traditional networking issues.

What You’ll Be Doing

• Taking ownership of 2nd line tickets escalated from 1st line
• Providing remote support to a mix of local and international clients
• Troubleshooting networking environments: DHCP, DNS, switching, routing, VPNs, firewalls
• Supporting on-prem and virtual server environments (training provided)
• Learning and supporting Microsoft 365, Entra ID, Intune (training provided)
• Working closely with senior engineers on complex issues
• Keeping documentation and ticket notes clear and accurate
• Being part of a tight, office-based team, * Office-based role with a supportive, social team
• Clear progression opportunities as the MSP continues to grow
• Exposure to a wide range of client environments
• Extra annual leave for each year of service
• Company pension
• On-site parking
• Company events

• Real hands-on networking experience (not just theory)
• Solid 2nd line background within an MSP or IT services environment
• Strong troubleshooting ability across Windows and common business applications
• Confidence speaking directly with clients
• Ability to stay calm and organised when the desk gets busy
• Team-focused attitude - this role is fully office-based
• (Advanced Microsoft 365/Entra/Intune knowledge is a bonus but not essential.)

Pulled from the full job description

• Annual leave
• Company pension
• Company events
• On-site parking