Technical Support Analyst II (Audio-Visual)

The Technical Support Analyst (Audio-Visual) will be responsible for day-to-day support, maintenance, troubleshooting, and evaluation of conference room audio-visual hardware and software. They will assist end users with meeting scheduling, setup, and reported issues. Additionally, they will work with senior audio-visual staff to monitor the health of various audio-visual platforms and digital signage solutions., The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our office. Support includes assisting with end-user technical needs, camera tracking, meeting scheduling, remote troubleshooting, end-user training, and system health monitoring. The role also involves training in production systems and researching new products.

• Adaptability
• Analytical Skill
• Attention To Detail
• Audiovisual
• Collaboration
• Communication
• Computer Hardware
• Computer Networking
• Digital Signage
• End-user Training
• Evaluation
• FOCUS
• Management
• Microsoft
• Office Administration
• Organizational Skills
• Polycom
• Problem Solving
• Recruiting
• Remote Support
• Reporting, * Experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat, and Logitech products
• Strong desire to learn and grow
• Ability to manage multiple tasks and meet deadlines
• Knowledge of networking basics, Candidates will not be considered for this position if they do not possess a minimum of one year of relevant experience in audio-visual technologies and at least one year of end-user support in a technical environment.

We don’t just build products - we transform your world. At SACRUM, we believe that the strongest results come from the strongest teams. When talented people unite with purpose, innovation becomes inevitable. Join us. Let’s create, collaborate, and make extraordinary things happen - together.