Technical Support Analyst II - Audio-Visual

We are seeking a Technical Support Analyst II - Audio-Visual to provide hands-on, end-user focused support for enterprise audio-visual (AV) systems. This role is highly customer-facing and emphasizes proactive problem resolution, system health monitoring, and end-user enablement. The ideal candidate has experience supporting AV environments, enjoys troubleshooting hardware and software issues, and is eager to learn and grow within a fast-paced, cross-functional environment. This role also requires physical activity, including lifting and maneuvering equipment during installations and troubleshooting.

Key Responsibilities Provide day-to-day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software Assist end users with meeting scheduling, setup, and real-time technical issues Support Microsoft Teams Rooms and enterprise conferencing environments Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems Perform daily site walkthroughs to proactively identify and resolve system issues Run system health reports and analyze trends to prevent future outages Provide end-user training to reduce recurring issues and improve adoption Support meetings and events, including camera tracking and room configuration Research and learn new AV technologies and production systems Deliver both onsite and remote field support as needed

Minimum of 1 year of relevant experience in: Audio-visual support, OR Microsoft 365 environments, OR Network or technical support roles Minimum of 1 year of end-user technical support experience

Experience working with AV equipment such as: Microsoft Teams Rooms, (Direct experience with all systems is not required) Strong troubleshooting, multitasking, and problem-solving skills Ability to analyze data and support reporting activities Excellent customer service and communication skills Self-motivated, detail-oriented, and proactive mindset Ability to adapt in a fast-paced, cross-functional environment

• Physical Requirements

Ability to lift up to 50 lbs Ability to bend, climb ladders, and maneuver under tables Comfortable performing physical setup and troubleshooting of AV equipment Preferred Qualifications Experience supporting digital signage platforms Familiarity with device management tools and enterprise AV monitoring Experience working in corporate conference room or event support environments

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