IT System Support User

As a IT Systems - User Support, you will provide technical support to end users in the office and factory and will ensure timely resolution of technical issues escalated from the service desk where local engagement is required.

You will also provide support for the efficient running of the factory productions systems and liaise with 3rd party contractors to help maintain production which may mean occasionally working outside of normal working hours and where this happens Mowi will accommodate flexibility in your work pattern so that you are unduly affected.

You will be part of not only a local IT team but also a regional one covering Western Europe and you will be expected to collaborate with all of your colleagues and to provide extended support across all regions and to implement process improvements and enhance service delivery.

There will be an expectation to take on additional responsibilities in line with business requirements so you must have a flexible attitude to what your role means and how it sits within the business and because we are part of a regional team there will be a requirement for occasional travel as required. You will report to the IT Manager.

• Service Now Experience. (ITIL)
• Understanding of Active Directory and Intune
• Microsoft O365 Knowledge (Including Teams, Outlook etc)
• Basic network understanding and fault diagnosis
• Hardware support experience
• Strong communication and interpersonal abilities
• To identify, troubleshoot and resolve issues
• Excellent problem-solving skills with a keen attention to detail
• Ability to thrive in a fast-paced, collaborative environment
• Virtualization technology
• Microsoft Servers
• UK Citizenship Required
• Factory experience is a plus (we have plenty of computers, printers, handhelds in production so running around in the factory will be part of the job)

• Attractive salary, bonus and pension
• Occupational Health Support
• Training/development opportunities

Mowi is one of the world’s largest salmon producers, accounting for over 30% of global demand. Here at Rosyth, we contribute to the wider Mowi business by processing raw fish into a variety of high quality consumer-ready products, using state-of-the-art machines in our modern production facility.