VIP Desktop Support

We are seeking a candidate for a VIP and Onsite Desktop Support role to support a federal government Human Resources (HR) Help Desk. This position will provide help desk support for DoS HR systems and applications, including legacy systems and those that are currently, or will during the period of performance of this contract, undergoing development and modernization., * Support shall include customer desktop support.

• Help desk activities shall align with and directly support the Department’s HR IT modernization initiatives and ongoing operations and maintenance (O&M) requirements.

Education/Experience: High school diploma. Entry-level with 1+ year of experience in help desk environments. Position does not require GTM or State Department experience. Position will require training and supervision.

Certifications: must have CompTIA A+ certification or equivalent, * Must have A+ or equivalent certification

• Strong customer service skills as this position frequently interacts with VIPs within the Bureau
• Must have strong communication skills (verbal and written)
• Experience providing desktop and hardware support
• Experience with ServiceNow
• Will assist Tier 1 with triaging of tickets when needed

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO) and holidays
• Group Term Life and Accidental Death and Dismemberment Insurance
• Voluntary Term Life Insurance
• Short and Long-term disability insurance

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow’s requirements.