Junior IT Support Technician

We are seeking a motivated and detail-oriented Junior IT Support Technician to join our dynamic technology team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing essential support to ensure smooth and efficient IT operations across the organization. Your enthusiasm for technology, combined with strong communication skills, will help resolve a wide range of hardware and software issues, contributing to a positive user experience and maintaining high system availability. This is an exciting opportunity for someone eager to grow their IT skills in a fast-paced environment while making a tangible impact on daily business functions., * Respond promptly to user inquiries via help desk tickets, phone calls, or email, delivering exceptional customer service and technical support.

• Troubleshoot and resolve issues related to desktop hardware, software applications, operating systems (Windows, macOS, Linux), and network connectivity.
• Assist with software troubleshooting including Microsoft Office suite, VPN connections, firewall configurations, and remote access tools.
• Support the setup, configuration, and maintenance of computer hardware such as desktops, laptops, printers, and peripherals.
• Help manage user accounts and permissions using Active Directory and assist with password resets or account lockouts.
• Monitor network performance and assist with basic network troubleshooting involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), and TCP connections.
• Collaborate with senior IT staff to escalate complex issues using tools like ServiceNow, Jira, or BMC Remedy for tracking incidents and requests.
• Assist in maintaining inventory records of hardware assets using SCCM (System Center Configuration Manager) or similar tools.
• Participate in routine system updates, patches, and backups to ensure security compliance and operational stability.

• Previous experience in an IT support role or help desk environment is preferred but not required; relevant internships are welcome.
• Familiarity with computer networking concepts such as LAN/WAN topology, TCP/IP protocols, DNS management, VPN setup, and firewall configuration.
• Basic understanding of operating systems including Windows (client/server), macOS, and Linux distributions.
• Knowledge of Microsoft Windows Server environments and Active Directory for user management is advantageous.
• Experience troubleshooting software issues within Microsoft Office applications and other common enterprise software.
• Ability to communicate technical information clearly to non-technical users with patience and professionalism.
• Strong analysis skills to identify root causes of problems quickly and effectively escalate when necessary.
• Familiarity with remote support tools such as SCCM or ServiceNow helps streamline issue resolution processes.

Join us as a Junior IT Support Technician if you’re passionate about technology support and eager to develop your skills in a collaborative environment! Your proactive attitude will help keep our systems running smoothly while providing outstanding service that empowers users across the organization.

Pulled from the full job description

• Sick pay
• Gym membership
• Life insurance
• Company pension
• Private medical insurance
• Casual dress
• On-site parking, * Casual dress
• Company pension
• Gym membership
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay