Information Technology Support Assistant

Based at the company’s London headquarters, you’ll play a key role in delivering exceptional IT support, maintaining end-user hardware, troubleshooting technical issues and ensuring colleagues have the technology they need to succeed.

This is an excellent opportunity to join a globally recognised organisation within the entertainment industry, working across a broad technology estate in a collaborative, fast-paced environment. Responsibilities* Provide first and second-line IT support to end users* Troubleshoot Windows, macOS and Microsoft 365 issues* Configure laptops, mobile devices and other end-user hardware* Administer user accounts within Active Directory and Microsoft Entra* Support networking issues including TCP/IP, DNS and DHCP* Maintain printers, meeting room technology and office IT equipment* Ensure incidents and requests are managed through to resolution* Participate in an out-of-hours support rotaSkills & Experience* Previous IT Service Desk or Desktop Support experience* Excellent customer service and communication skills* Strong Windows and macOS support experience* Microsoft 365, Active Directory and Microsoft Entra administration* Hardware support including laptops, printers and peripherals* Understanding of networking fundamentals* Ability to prioritise workload and work independentlyDesirable* ServiceNow experience* French and/or German language skillsWhat’s on Offer* £45,000 basic salary* Annual bonus* Excellent benefits package* Career development within a global entertainment organisation* Exposure to a broad range of enterprise technologies* Full-time office-based during probation, with some hybrid flexibility available thereafter If you’re passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we’d love to hear from you.