IT & Asset Operations Specialist

• Handle day-to-day IT asset operations to support expanding business demands
• Maintain accurate inventory tracking and asset records within ServiceNow
• Perform equipment configuration, staging, and preparation for user deployments
• Handle day-to-day asset lifecycle activities, from procurement intake to end-of-life retirement
• Support process improvements to strengthen overall asset control and tracking
• Serve as a point of contact for end-users seeking technical assistance via phone or Self-Service tickets, delivering level 1 and level 2 support
• Provide Field Engineering support by providing hands-on and remote troubleshooting for desktops, applications, Active Directory, password resets, and email configurations
• Diagnose and resolve system or desktop performance issues, including network connectivity
• Install, configure, troubleshoot network printers, scanners, and core software across sites
• Assist with basic network administration tasks, such as running and terminating cabling lines
• Deliver executive “white glove” technical support to C-Suite and VIP users
• Follow up with vendors when first level troubleshooting fails, escalating unresolved issues to higher-level technical teams
• Document all technical issues, updates, asset changes, and resolutions thoroughly in ServiceNow

• 3+ years of experience within an IT Service Desk, Field Engineering, or Asset Support role, * Working knowledge of email configuration, remote support tools, office productivity suites, and databases (G-Suite experience is a plus)
• Experience installing and troubleshooting network printers, scanners, mobile devices, and system components
• Excellent communication, time management, customer service, and multi-tasking skills in a fast paced environment, * CompTIA A+, Network+, or related technical certifications
• Bachelor’s degree or equivalent experience, * Local travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)
• Ability to lift and move equipment up to 50lbs

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.