IT Systems Technician

• Perform scheduled preventive maintenance inspections in accordance with manufacturer recommendations.
• Conduct at least one (1) comprehensive annual preventive maintenance inspection.
• Conduct quarterly preventive maintenance service visits.
• Perform unscheduled corrective maintenance as required.
• Diagnose, troubleshoot, repair, replace, calibrate, and test security system components.
• Perform firmware updates for controllers, readers, intelligent devices, and associated equipment when approved by the Government.
• Install Government-approved software updates, security patches, and version upgrades.

Technical Support

• Provide telephone, email, remote, and on-site technical support.
• Maintain a service request and ticket tracking system for all maintenance actions.
• Respond to routine service requests within forty-eight (48) hours.
• Provide on-site support as mission requirements dictate.
• Provide programming, engineering, and technical expertise necessary to maintain mission-essential access control capabilities.

System Administration

Support AMAG Symmetry Software/Platform, including:

• Badge creation
• Badge encoding
• Database administration
• Access level configuration
• User account administration
• Controller programming
• System troubleshooting
• Software configuration
• System optimization

Equipment Support

Maintain, repair, replace, configure, and program Government-owned security equipment including, but not limited to:

• AMAG Symmetry Security Management Server
• Security Workstations
• Badging Workstations
• Badge Printers and Encoders
• Access Control Panels
• Intelligent Controllers
• Door Readers
• Electric Locking Hardware
• Door Contacts
• Request-to-Exit Devices
• Power Supplies
• Backup Batteries
• Network Interfaces
• Approximately 128 controlled access points and associated devices (or current installed inventory)

Equipment Replacement

• Replace failed components as authorized by the Government.
• Coordinate manufacturer warranty claims and Return Merchandise Authorization (RMA) processes when applicable.
• Install, configure, program, test, and commission replacement equipment.

Engineering Documentation

The Contractor shall:

• Update engineering drawings following any system modification.
• Maintain current as-built drawings.
• Update door schedules.
• Update panel layouts.
• Update network diagrams.
• Provide revised documentation electronically to the Government.

• 5-8 Years of relevant experience
• Active Secret clearance
• Bachelors degree preferred
• Available to support tasking after hours and over weekend (emergency case only)

Pay: $30.00 - $45.00 per hour