Help Desk Support

We are seeking a dedicated Help Desk Support specialist to join our dynamic IT team. This role is essential in providing comprehensive technical assistance to end-users across various departments, ensuring seamless operation of hardware, software, and network systems. The successful candidate will play a vital role in maintaining the organization’s IT infrastructure, delivering exceptional customer support, and resolving technical issues efficiently. This position offers an opportunity to work in a fast-paced environment where problem-solving skills and technical expertise are highly valued., * Respond promptly to user inquiries via help desk systems such as ServiceNow or Jira, providing clear and effective technical support.

• Troubleshoot and resolve hardware issues related to computers, peripherals, mobile devices, and other IT equipment.
• Support software troubleshooting efforts for operating systems including Windows, macOS, and Linux, ensuring optimal performance.
• Assist with network troubleshooting tasks involving LAN, WAN, DNS, TCP/IP protocols, VPNs, and network administration.
• Manage user accounts and permissions through Active Directory management and GPO (Group Policy Object) configurations.
• Support IT infrastructure maintenance including computer management tasks on Windows Server environments and BMC Remedy ticketing system.
• Collaborate with team members to diagnose complex issues involving computer networking, hardware support, and software applications.
• Maintain documentation of support activities and customer support tickets accurately for tracking and reporting purposes.
• Assist in deploying updates and patches using SCCM (System Center Configuration Manager) while ensuring minimal disruption.
• Provide training or guidance to end-users on operating systems, productivity tools like Microsoft Office, and mobile device management.

• Proven experience in technical support roles with a strong understanding of help desk systems such as ServiceNow or Jira.
• Proficiency in Microsoft Office applications and familiarity with Microsoft Windows Server environments.
• Knowledge of computer networking concepts including LAN/WAN, DNS, TCP/IP protocols, VPNs, and network troubleshooting.
• Experience supporting Windows (including Windows 10/11), macOS, Linux operating systems, and mobile devices.
• Ability to troubleshoot hardware components such as computer hardware peripherals and other IT equipment effectively.
• Familiarity with Active Directory management, GPO configuration, SCCM deployment tools, and network administration practices.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Analysis skills for diagnosing complex problems quickly and accurately.
• Knowledge of IT infrastructure components including Meraki networking equipment and operating system security protocols.

This role is ideal for individuals passionate about technology support who thrive in a collaborative environment. If you possess the necessary skills and are eager to contribute to maintaining a resilient IT environment while delivering exceptional customer service, we encourage you to apply.

$24.46 - $40.00 an hour - Contract