Computer Operations Technician

• Execute and/or monitor automated computer applications.
• Follow simple standard operating procedures (SOP) to troubleshoot failures.
• Carry out standard customer service activities and handle simple customer enquiries following predefined scripts.
• Complete requests within a predefined SLA/SLO.
• Ability to monitor the automated job scheduler.
• Able to identify failed job alerts and react.
• Learn processes and procedures for the Computer Operations.
• Become familiar with the SOP repository.
• Ability to follow simple SOP for failed jobs and alerts.
• Escalate within Computer Operations.
• Learn the department’’s change control policies.
• Learn how Computer Operations fits into the change process.
• Able to execute simple change requests and tasks within the change window defined in the change control.
• Have knowledge of the duties and processes of Computer Operations.
• Have an understanding of an ITSM tool and the ability to use one.
• Have an understanding of ITIL.
• Ability to learn how to apply these concepts to DSG’’s tools and processes.
• Ability to use Windows OS and MS Office tools to perform duties of Computer Operations.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Maintain an in-depth understanding of technology and industry best practices through ongoing education and reading specialist media.
• Contribute to reviewing existing operations in one’’s own area of work and generate new ideas to assist in identifying continuous improvements.

• Knowledge of Windows OS and MS Office tools.
• Ability to monitor automated job schedulers.
• Ability to identify failed job alerts and react.
• Basic understanding of ITSM tools.
• Knowledge of ITIL concepts.
• Ability to follow SOPs for troubleshooting and alerts.
• Flexibility to work any shift, including nights, weekends, and holidays.
• Strong customer service skills.
• Ability to learn and adapt to new processes and procedures.
• Good communication skills.
• Ability to work independently and as part of a team.

Required Education

• Computer trade school, or an associate degree or higher

Preferred Skills

• Experience with change control policies.
• Familiarity with DSG’’s tools and processes.
• External professional accreditation related to IT operations.

Why Should I Apply?

This position offers an excellent opportunity to develop foundational skills in computer operations and IT service management within a dynamic, fully remote environment. It is ideal for individuals seeking to grow their career in IT operations and support.