IT Support Specialist - MAC whizzes needed

This client requires candidates who are confident with Mac computers and using Okta

An exciting opportunity to join a fast-growing, innovative tech company. You’ll be at the heart of their London office, providing hands-on IT support and ensuring employees can work seamlessly every day.

This role is ideal for a proactive, personable IT professional who thrives in a fast-paced environment and enjoys solving technical challenges across hardware, software, networking, and collaboration tools.

WHAT YOU’LL DO:

• Provide high-touch IT support to employees, troubleshooting hardware, software, networking, and A/V issues
• Install, configure, and maintain laptops, peripherals, and collaboration tools
• Manage SaaS access requests and administer core platforms, including SSO, device management, and enterprise applications
• Document IT policies, troubleshooting guides, and user instructions to enhance self-service support
• Identify recurring issues and recommend process or automation improvements
• Contribute to IT projects from research through implementation
• Build trust with senior and non-technical stakeholders by simplifying complex IT concepts

• 1-2 years of IT experience in a customer-facing support role
• Skilled in supporting both macOS and Windows
• Experienced with Okta and/or other enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms)
• Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS)
• Analytical, resourceful, and solution-oriented with excellent troubleshooting skills
• Personable, patient, and confident in helping non-technical colleagues
• Able to manage multiple priorities and conversations simultaneously
• Proactive, self-motivated, and comfortable taking ownership of issues

If you’re looking for a fast-paced, hands-on IT role where you can make a real impact and work with cutting-edge technology, please do apply.

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