Tier 1 IT Service Desk Analyst - Hybrid - 8am to 5pm

• Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.
• Responds to inquiries and service requests for assistance with the organizations computer system or PC’s via Phone, E-mail and chat queues.
• Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.)
• Escalates/Coordinates with 2nd level support to resolve problems when necessary.
• Assists peers with troubleshooting, SD processes and procedures.
• Maintains ticket queues by actively communicating with customers and peers.
• Must be able to act with a sense of urgency and commitment to resolve issues under pressure

Associates degree in Information Technology or equivalent

1-3 years working experience in a Service Desk Role

4.04.0 out of 5 stars Rock Hill, SC 29730 Hybrid work $23 an hour - Full-time, Monday and Friday are remote days

Shift is 8am to 5pm