IT Deskside Support

Gable Services, LLC

Southfield, MI, United States

13 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

AutoCAD Active Directory Software Applications Computer Aided Three-Dimensional Interactive Application (CATIA) Information Systems SolidWorks (CAD) Desktop Computing Ghost (Backup Software) Issue Tracking Systems Microsoft Office System Center Configuration Manager Software Engineering

+3 more

Information Technology Laptops Gsuite

Job description

We’re hiring a Desktop System Administrator to be the go-to person for hands-on IT support - keeping our end users, hardware, and systems running smoothly every day.

What You’ll Do

Provide second-level troubleshooting for hardware and software issues
Install, configure, and support laptops, desktops, printers, scanners, and video conferencing equipment
Image and deploy machines using SCCM/Symantec Ghost
Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.)
Set up new equipment, network print queues, and user workstations
Troubleshoot and patch corporate software applications
Track and resolve issues through our ticketing system
Manage IT asset inventory and coordinate with vendors and other IT teams

Requirements

3+ years of IT/computer support experience - or a degree in IT, Computer Science, or Information Systems (new grads welcome to apply!)
Familiarity with Windows 7/10, Microsoft Office, GSuite, and Active Directory
Helpdesk/ticketing system experience a plus
Strong communication skills - comfortable supporting all levels of end users, including executives
A problem-solver who takes ownership and documents things well