IT DESKSIDE SUPPORT

Desktop System Administrator - Will consider a fresh graduate, without much experience as well, willing to train. Duties and Responsibilities:(These are the position essential duties and is not an all-inclusive list) Provide second level troubleshooting for standard hardware/software. Install, configure and troubleshoot laptops, desktop workstations, printers, scanners, digital signage and video conference units. Image laptops and desktops using SCCM and Symantec Ghost. Create network print queues and set up printers. Answer end-user inquiries regarding computer software and hardware operation to resolve issues. Provide daily end-user support/desktop/server/application upgrades. Document all processes and procedures. Set up and remove hardware/equipment for employee use, performing or ensuring proper installation of cable, operating system and appropriate software. Support specialized engineering software installation (AutoCAD, UG, Fides, CATIA, Solidworks). Software deployment and patching. Troubleshoot/upgrade/maintain hardware and corporate software applications. Modify and customize commercial programs for internal needs. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities using the ticketing system. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors for service. Confer with team members, end-users, and management to establish requirements for new systems or modifications. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software. Support and work with all IT Teams to meet objectives. Asset management and inventory of all computer equipment. Research, evaluate and recommend system technologies to support business requirements. Knowledge & Skills - Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Troubleshooting – Determining causes of operating errors and deciding what to do about it. Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Computer System Knowledge – Has a good working knowledge of hardware systems and software systems so that he/she can provide the needed support to users. Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Service Orientation – Actively looking for ways to help people. Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Behavioral Competencies - Getting Information – Observing, receiving, and otherwise obtaining information from all relevant sources. Knows what questions to ask and who to ask. Knows where to go to get the information required. Communication – Strong interpersonal skills equal to support VIP level end users. Team Attitude – Willingness to seek and offer help and training whenever possible.

Overall Experience Minimum of 3+ years’ work experience in computers, second level troubleshooting. Education – Associate’s or Bachelor’s degree from a college or university with an Information Technology, Computer Science or Information Systems emphasis preferred Experience with Windows 7 and 10, Microsoft Office 2013 an GSuite Experience with Active Directory and Microsoft Networking environment Experience with Helpdesk support, SLA, escalation processes and procedures TekWissen Group is an equal opportunity employer supporting workforce diversity.

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The Client is an Italian multinational company based in Turin, Italy and is part of automaker Stellantis. The Client is an integrated company in the industrial automation field with an international network of 9 manufacturing plants, 6 facilities dedicated to the development of products and technologies, 5 establishments focused on digital skills and technologies, that span 13 countries and employ 4,000 people., Indotronix International Corporation

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