Application Support Engineer (Java Production Support)

Vsg Business Solutions

Westerville, OH, United States

27 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$105,100.0 - $165,110.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Java (Programming Language) Application Performance Management Software Bug Management Monitoring of Systems Log Analysis Release Management Reliability Engineering Software Deployment Enterprise Software Applications System Availability Splunk Dynatrace

Job description

We are looking for an experienced Application Support Engineer to support mission-critical banking applications in a production environment. The ideal candidate will have a strong background in Core Java, production support, and Site Reliability Engineering (SRE), with hands-on experience using monitoring tools such as Splunk and Dynatrace. This role focuses on maintaining application stability, troubleshooting production issues, deploying code changes, and ensuring high system availability. Key Responsibilities

Provide production support for Java-based enterprise applications.
Develop and implement code changes, bug fixes, and enhancements.
Deploy application changes into production following established release processes.
Monitor application performance and system health using Splunk and Dynatrace.
Investigate, troubleshoot, and resolve production incidents.
Perform incident triaging and root cause analysis (RCA), coordinating with cross-functional teams as needed.
Participate in the on-call support rotation every 4 5 weeks.
Ensure application reliability, stability, and optimal performance.
Collaborate with development, infrastructure, and operations teams to improve system availability.

Requirements

3 5 years of experience in Java Application Support or Java Production Support.
Strong hands-on experience with Core Java.
Experience supporting enterprise applications in a production environment.
Hands-on experience with Splunk for log analysis and monitoring.
Experience with Dynatrace or similar Application Performance Monitoring (APM) tools.
Good understanding of Site Reliability Engineering (SRE) concepts.
Experience handling production incidents, troubleshooting, and incident triaging.
Strong analytical and problem-solving skills.

Preferred Skills

Experience supporting ATM applications, banking systems, or financial services applications.
Knowledge of application deployment and release management.
Familiarity with enterprise production support best practices.