IT Field Technician

Our client is a growing organization looking to identify hands-on IT Field Technicians who thrive in client-facing environments. This role blends network infrastructure expertise, field support, and customer service, making it ideal for professionals with an MSP or field services background.

You will serve as a trusted technical resource and primary point of contact for clients-supporting everything from new site builds to ongoing maintenance and break-fix support.

?? Key Responsibilities1. Network Build & Maintenance

• Design, configure, and deploy network infrastructure including:
• Firewalls
• Switches
• Wireless access points
• Manage and support domain-based networks (including Domain Controllers) and peer-to-peer environments
• Maintain and monitor all client IT infrastructure to ensure performance, reliability, and security
• Document network architecture and updates thoroughly

1. Field & Remote Support * Perform on-site installations and setup of: * PCs, servers, peripherals, and network equipment * Provide hardware/software troubleshooting and repair (break-fix) * Deliver remote support via phone and remote desktop tools * Support projects ranging from small upgrades to full infrastructure rollouts

2. Client Liaison & Ownership * Act as the single point of contact for assigned clients * Coordinate with vendors including: * Telecom providers * Software vendors * Copier/print services * Security system providers * Guide clients through new-location buildouts, including: * ISP setup * Power/network infrastructure * Device deployment * Ensure clear communication and excellent service-especially during critical outages

Do you have a valid Driver’s License license?, Do you have experience in Wireless network deployment projects?, * Hands-on experience managing:

• Domain networks (Active Directory, Domain Controllers)
• Peer-to-peer networks
• Strong understanding of:
• Firewall configuration and security principles
• Network design and infrastructure topology
• Proven experience with:
• Switches, access points, and network hardware
• End-user support (both break-fix and project-based work)
• Excellent customer-facing communication and interpersonal skills
• Ability to remain professional and solution-oriented when systems are down or underperforming
• Valid driver’s license and ability to travel to client sites

?? Preferred Experience

• Background working in an MSP (Managed Service Provider) or field services role
• Experience supporting multiple client environments simultaneously
• Exposure to full lifecycle deployments (planning * build * support)

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance