Tier 1 Monitoring Support Analyst

Insight Global is seeking Tier 1 Monitoring Support Analysts for a Digital and Entertainment Fortune 500 client. These candidates are responsible for real-time surveillance of critical systems to ensure operational stability and rapid response to incidents. This role requires strong attention to detail, the ability to follow scripted troubleshooting procedures, and effective coordination with support teams through ticketing and alerting tools. The analysts will monitor multiple enterprise platforms and communication channels to help maintain system health and performance. This role is fully remote with working hours in Central Standard Time, during the hours of (6AM-6PM) or (6PM-6AM) Friday - Monday.

• Experience monitoring and troubleshooting:

• Windows Servers

• Windows laptops / endpoints

• SCOM monitoring

• Moogsoft event correlation

• Seachange systems

• Microsoft Office products (Outlook, Word, Excel, etc.)

• Experience creating, managing, and assigning tickets and alerts in ServiceNow

• Strong attention to detail and the ability to remain alert during long shifts.

• Ability to follow documented procedures accurately.

• Good written and verbal communication skills.