IT Support Specialist 3

Insight Global Client is seeking a IT Support Specialist 3 serves as the first point of contact for end-user technical issues across the corporate office and remote locations. This role is responsible for delivering prompt, courteous, and effective technical support while maintaining a high standard of customer service. The ideal candidate combines strong technical troubleshooting skills with exemplary interpersonal abilities and thrives in a fast-paced environment supporting a mid-to-large user base

3-5 years of service desk experience

• • experience with windows 11, Microsoft 365, and business applications

• -troubleshooting experience -prior experience supporting 1000-3000 end-users (corporate level)

• -excellent customer service experience -familiar with ticketing system & ITIL

• • aligned support workflows required
• -CompTIA A+, Microsoft Certifications