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Eli McGarvie
Best Companies in the Netherlands: Top 25 Companies in 2023Â
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Network Operations Center (NOC) Technician
The Fountain Group
Allen, TX, United States
21 days ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$52,000.0 - $57,949.0
Working hours
Regular working hours
Job source
Tech stack
Border Gateway Protocol
Cloud Computing
Computer Networks
Internet Protocol
Interoperability
Virtual Private Networks (VPN)
Multi-protocol Systems
Session Initiation Protocols
Network Security
Microsoft Visio
Network Diagrams
Network Routers
+4 more
Computer Network Operations
Network Server
Cisco
Servicenow
Job description
- Position will maintain the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
- Monitor and maintain computer networks and systems. Ensure stability of telecommunications infrastructure.
- Respond to network alerts and troubleshoot issues. Perform regular network performance checks.
- Coordinate with field technicians and engineers. Maintain records of outages and quality control.
- Execute incident response for remote/cloud operations. Manage ServiceNow Incident, Change, and Problem Management.
- Conduct remote network surveillance and event response. Triage and resolve incidents within SLA timelines.
- Collaborate with SMEs for complex troubleshooting. Provide customer-facing support via phone, email, and portal.
- Communicate with stakeholders during service-impacting events. Manage vendor tickets effectively.
Requirements
- Bachelor’s degree is preferred.
- Strong working knowledge of IP networking & interoperability standards.
- 1+ years troubleshooting IP network connectivity.
- 1+ years troubleshooting routers, switches, servers, endpoints.
- Experience with VPN, BGP, MPLS, SIP.
- Ability to interpret network diagrams (e.g., Visio).
- Excellent verbal & written communication.
- Experience in Call Center or NOC (24/7 operations) nice to have.
- ServiceNow experience preferred.
- Network+, Cisco CCST/CCNA or ITIL certifications are a plus.
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on www.thefountaingroup.comGood distractions
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