End User Computing Tech

· Provide IT support across a wide range of client activities.

· Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines.

· Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows.

· Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements.

· Support the full lifecycle of end-user devices, including imaging, deployment, inventory tracking, and disposal.

· Deliver ‘White Glove’ service to users, even in high-pressure situations.

· Work effectively in a project-based environment that requires flexibility and strong teamwork.

· Perform other duties as assigned by the End-User Computing (EUC) Manager.

· Strong understanding of deskside support, IT service delivery and project work within End-User Computing (EUC) or Field Support Operations (FSO) environments.

· Proficiency in Windows 11, Microsoft Office 365, and endpoint management tools (e.g., Microsoft Intune, Active Directory); knowledge of Linux is also required.

· Strong attention to detail and organizational skills, essential for maintaining accurate laptop inventory.

· Ability to provide consistent, high-quality customer support across a diverse user base, including various personality types and management levels (e.g. C-suite executives).

· Experience providing IT support to manufacturing sites (factories) is desirable.

· Flexible and adaptable, with a proactive “can-do” attitude to meet client deliverables and timelines.

· The primary work location will be the client’s office in the designated area.

· Occasional business travel may be required.