IT Support Specialist - Contract - Troy, MI - Onsite

• We are seeking an IT Support Specialist to provide onsite end-user technical support for court staff, judges, judicial staff, and the public. This role will support PC hardware, software applications, courtroom audio/visual systems, video conferencing technologies, and other court-specific technology solutions. Key Responsibilities:

• Provide onsite technical support and troubleshooting for end users, including judges and judicial staff.
• Diagnose and resolve issues related to PCs, software, peripherals, network connectivity, and user applications.
• Support courtroom audio/visual, recording, broadcasting, and hybrid meeting technologies.
• Troubleshoot technical issues during court proceedings, including courtroom AV and computer-related problems.
• Assist users with “How do I?” questions and provide guidance on the everyday use of technology.
• Learn and support court-specific applications and systems, including document management solutions.
• Work with and escalate complex technical issues to the County IT team and other support groups as needed.
• Provide professional and responsive customer service to court staff and the public.
• Document issues, resolutions, and support activities as required.

• Experience providing desktop support, help desk support, or end-user technical support.
• Strong troubleshooting skills for Windows PCs, hardware, software, and peripherals.
• Experience supporting audio/visual equipment, video conferencing, or courtroom technology is highly desirable.
• Familiarity with Zoom or similar video conferencing platforms.
• Experience with Microsoft Office Suite, SharePoint, Adobe Acrobat, and Microsoft Visio.
• Ability to quickly learn and support specialized applications and technology systems.
• Strong communication, customer service, and problem-solving skills.
• Ability to work effectively in a professional, high-visibility environment and provide onsite support during live proceedings.

$40 - $50 an hour - Contract