Service Desk Support

• Respond to user requests via phone, email, and in-person for assistance with hardware, software, networking, and mobile devices.
• Perform initial assessment, triage, and resolution of routine technical issues.
• Escalate complex incidents to appropriate support teams.
• Guide users through diagnostic procedures and document resolutions.
• Maintain and update knowledge bases and self-help resources.
• Monitor and manage service tickets, ensuring timely closure and communication.
• Track recurring issues and notify management of patterns.
• Support account management tasks including Active Directory and RSA token provisioning.
• Ensure adherence to service level agreements (SLAs).

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High school diploma or equivalent; vocational or technical training preferred.

• Approximately 3 years of relevant experience.
• Proficiency in Windows 11 and general computer troubleshooting.
• Familiarity with help desk ticketing systems; ServiceNow experience preferred.
• Strong communication and customer service skills.

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Life insurance