Front Desk Receptionist/Optometric Technician

Pearle Vision is seeking an experienced and dependable Receptionist / Optometric Technician to join our fast-paced, patient-focused team. In this role, you will play a key part in both front desk operations and clinical support - welcoming patients, scheduling appointments, verifying insurance, and assisting with pre-testing to ensure a smooth, high-quality experience from start to finish. We’re looking for someone with a background in medical office settings, strong customer service skills, and the ability to balance administrative tasks with hands-on clinical support in a dynamic environment., * Welcome patients and manage the full check-in/check-out process

• Schedules and confirms appointments
• Manage multiple phone lines, respond to inquiries, and route calls appropriately
• Verify insurance eligibility and obtain authorizations prior to services
• Work closely with billing to resolve insurance and patient balance matters
• Process payments and balance daily cash and credit card transactions
• Maintain accurate patient records and data entry in electronic systems
• Provide clinical support to the optometric team, including performing pre-testing using the auto-refractor, tonometer, and retinal imaging camera.
• Patient education for contact lens insertion and removal
• Support overall office efficiency and maintain a professional, organized environment
• Collaborate with doctors and the clinical team to ensure a seamless patient experience

Do you have experience in Electronic health records (EHR) management?, Required:

• 1-2 years of experience in a medical office or healthcare setting
• Strong multitasking and organizational skills
• Excellent communication and customer service abilities
• Proficiency with computers and electronic medical records

Preferred:

• Experience in optometry, ophthalmology, or optical settings

2100 Dixwell Avenue, Hamden, CT 06514 Hybrid work $18 - $22 an hour - Full-time