ICT Service Desk Agent

• Provide 1st and 2nd line support for incidents, service requests and user enquiries
• Support Microsoft Windows 11 and Microsoft 365 environments
• Manage user accounts and access rights in Active Directory and Microsoft Entra ID
• Support remote users through VPN, Microsoft Teams and collaboration tools
• Handle and resolve tickets using IT Service Management processes
• Maintain and contribute to knowledge base documentation
• Support mobile devices and end-user workplace technologies
• Collaborate with technical teams to ensure timely resolution of issues
• Deliver excellent customer service in an international environment

• Minimum 5 years of experience in ICT Service Desk, End User Support or a similar role
• Strong experience with Microsoft Windows, Microsoft 365 and enterprise workplace environments
• Experience administering Active Directory, Entra ID and Exchange Online environments
• Familiarity with ITSM tools, preferably Jira Service Management
• Experience supporting remote collaboration solutions and user access management
• Excellent troubleshooting and communication skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Fluent English, both written and spoken

The following would be considered an asset:

• ITIL Foundation certification
• Microsoft certifications
• Experience with Microsoft Intune and Mobile Device Management
• Experience in Space organisations or highly regulated environments

• Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards - ready to help shape your own path of growth and happiness
• Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best
• Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you
• Unlimited earning potential - Our uncapped commissions have no territorial boundaries - Idealist, Opportunist, Materialist, your impact directly drives your income
• Accellerate your personal development - Profit from our elite C-level network - coaching, mentoring, training, certifications, whatever helps you grow personal and professional

CROWDCONSULTANTS

Consulting