ICT Service Desk & Workplace Engineer

Provide 1st and 2nd line support for incidents, service requests and user enquiries Support Microsoft Windows 11 and Microsoft 365 environments Deploy, configure and maintain desktops, laptops, mobile devices and peripherals Perform hardware troubleshooting, diagnostics and basic repairs Manage user accounts and access rights in Active Directory and Microsoft Entra ID Support device provisioning using Microsoft Intune and Windows Autopilot Manage hardware inventory, asset lifecycle activities and equipment replacement Support meeting room technologies, printing services and end-user workplace equipment Handle and resolve tickets using IT Service Management processes Maintain and contribute to knowledge base documentation Support remote users through Microsoft Teams, VPN and collaboration tools Collaborate with technical teams to ensure timely resolution of issues while delivering excellent customer service in an international environment

Strong experience in ICT Service Desk, Desktop Support, End User Computing or Digital Workplace environments Solid knowledge of Microsoft Windows 11 and Microsoft 365 enterprise environments Proven ability to deploy, configure and manage endpoint devices throughout their lifecycle Good understanding of Active Directory and Microsoft Entra ID user administration Hands-on experience supporting laptops, desktops, mobile devices and workplace technologies Familiarity with IT Service Management tools, preferably Jira Service Management Knowledge of Microsoft Intune and Windows Autopilot Strong troubleshooting, analytical and communication skills Customer-oriented mindset with the ability to work independently and within an international team Fluent English, both written and spoken The following would be considered an asset: ITIL Foundation certification Microsoft certifications Dell Certified Technician CompTIA A+ Experience with Mobile Device Management (MDM) SAP inventory management experience Knowledge of structured cabling and networking hardware Experience in Space organisations or other highly regulated environments

Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards - ready to help shape your own path of growth and happiness Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you Unlimited earning potential - Our uncapped commissions have no territorial boundaries - Idealist, Opportunist, Materialist, your impact directly drives your income Accellerate your personal development - Profit from our elite C-level network - coaching, mentoring, training, certifications, whatever helps you grow personal and professional