Network/Operations - Hardware Engineer

Day-to-Day Responsibilities

• Support day-to-day data center operations and infrastructure activities
• Review and validate change tickets using ServiceNow
• Ensure adherence to change management policies and procedures
• Analyze dependencies using CMDB and infrastructure tools
• Prepare and coordinate operational work for third-shift execution
• Utilize DCIM tools (e.g., Sunbird, DCIM platforms such as DC Track / Power IQ)
• Perform hardware validation, troubleshooting, and coordination with vendors when required
• Ensure SOP compliance and readiness of work requests before execution
• Support limited physical data center tasks when required (hardware handling, replacements, etc.)
• Collaborate with cross-functional infrastructure and network teams

Company Benefits & Culture

• High-compliance financial data center environment
• Structured operational procedures with strict change control policies
• Collaboration with infrastructure, networking, and vendor teams
• Focus on coordination, validation, and operational readiness rather than constant physical troubleshooting

We are seeking a dedicated professional to support critical infrastructure operations within a high-security financial organization’s data center environment. This role is highly hands-on, requiring a strong technical understanding of hardware, change management, and operational processes in a complex data center setting. The position operates on a shift-based schedule with a strong focus on weekend coverage and structured 10-hour shifts. Required Skills & Qualifications

• Strong foundational understanding of hardware components (servers, drives, memory, CPUs, etc.)
• Ability to follow and interpret technical documentation and white papers
• Basic understanding of networking concepts (Layer 1 fundamentals)
• Experience with or exposure to ServiceNow (change management/ticketing) and DCIM tools (Sunbird or similar platforms)
• Strong analytical thinking and decision-making ability
• Ability to work in structured, compliance-driven environments
• Must have previous client experience working for this customer in the past 5 years

Preferred Skills & Qualifications

• Data center operations or small-scale data room experience
• End-user support experience with hands-on hardware exposure
• A certification or equivalent hardware knowledge
• Exposure to infrastructure troubleshooting or technical support roles
• Experience in enterprise or financial services environments, Analysis Skills, CPU (Central Processing Unit), Change Control, Change Management, Computer Engineering, Cross-Functional, Customer Experience, Customer Support/Service, Financial Compliance, Financial Services, Hardware Components, Help Desk, Identify Issues, Maintain Compliance, Memory Hardware, Network Operations Center, Operational Support, Operations Processes, ServiceNow, Standard Operating Procedures (SOP), Technical Support, Technical Writing, Technology White Papers