Manhattan Active WM, Mobile Applications Support-5

We are seeking an experienced technology specialist who can lead day-to-day activities in support operations across multiple processes focused on Warehouse Technology solutions - Manhattan Active WM, Mobile Applications., * Improve incident response times, decrease SRT duration and eliminate incident root cause.

• Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions.
• Ensures streamlined support for root cause analysis, permanent corrective actions and problem resolution.
• Applies governance policy standards consistently with respect to SLA performance.
• Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
• Ensures coverage for SRT support, High(P1, P2) priority tickets.
• Participate in daily operational stand-up meetings with team.
• work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team.
• Reporting tasks at stated cadence: Daily, monthly

Do you have experience in Warehouse management system?, Do you have a Bachelor’s degree?, * Bachelor’s degree in related field or equivalent work experience.

• Warehouse Management Application experience, Manhattan Active .
• Minimum 7 years of IT and 5 years of hands-on experience in Manhattan enterprise applications
• 3 - 5 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
• Problem Solving Skills - Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
• Ability to synthesize insights from data to drive system and/or process improvements.
• Communication Skills - Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
• Business Acumen - Broad understanding of the business functions, business applications, and site-specific requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.
• Strong stakeholder and people management skills
• Expertise in change management and user adoption strategies
• Timing - This position requires flexibility to work in multiple shifts. Weekend support also will be required for planned activities including release deployment, testing, and unplanned service restoration.
• Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
• Experience working in an onshore-offshore development model
• Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
• Additional Preferred Qualifications:
• Experience with ServiceNow, Jira, Postman
• Experience in SCI reporting
• Experience collaborating in global/geographically diverse teams
• Strategic mindset and critical thinking
• Excellent written and verbal communication skills
• Self-motivated. Must be flexible and willing to adapt to change
• Ability to lead meetings/calls - must be comfortable leading large meetings, presenting
• Must be very thorough with day-to-day planning and keeping oneself organized
• Willingness to work off hours, as requested