IT Support Technician

We are seeking a reliable and detail-oriented IT Support Technician to perform and monitor routine IT operations and support activities. This role focuses on standardized processes, basic troubleshooting, asset management, and end-user support in a structured environment., * Perform and monitor stable, repeatable IT processes such as:

• Imaging computers
• Replacing printer toner and basic hardware components
• Disposing of outdated IT assets
• Resolving tickets from ServiceNow queues
• Follow documented procedures and knowledge base (KB) articles to troubleshoot and resolve issues
• Maintain and update records, including:
• Asset tracking systems (e.g., Asset Center)
• Process logs and service records
• Incident and problem reports
• Inventory and maintenance records
• Handle basic administrative and operational tasks such as:
• Managing contact lists and customer information
• Supporting shipping orders and inventory tracking
• Processing standard facilities-related requests
• Communicate effectively via email with internal teams and external contacts
• Identify process issues and:
• Resolve them using established procedures
• Escalate issues outside defined scope
• Support equipment and operational needs by:
• Scheduling maintenance
• Monitoring inventory levels
• Ordering supplies
• Coordinating with vendors/suppliers
• Apply basic technical knowledge to support IT operations, including:
• Printer troubleshooting (e.g., toner, rollers)
• Following structured troubleshooting steps for end-user issues

• Basic understanding of:
• Computing and networking fundamentals
• Computer security concepts and policies
• Proficiency in:
• Microsoft Office Suite
• Internet and intranet tools
• Strong organizational and communication skills
• Ability to follow structured processes and documentation

Preferred Qualifications

• 1+ year of IT support or help desk experience
• Experience working with ticketing systems (e.g., ServiceNow)

Note: entry level candidates with relevant education will be considered.